FAQ

• How do you ensure fast delivery despite being based in China?

  By combining in-house production with strategically located spare parts centers in North America and Europe, AGR Robotics achieves up to 50% faster delivery times. Our global logistics and production planning systems guarantee on-time delivery for welding automation projects worldwide.

• Do you offer reliable after-sales service globally?

  Yes. AGR Robotics offers dependable after-sales service worldwide, featuring a 24-hour technical response in China and fast assistance through regional spare parts centers in Canada and Denmark. Our service network ensures quick maintenance, parts availability, and uninterrupted system performance.

• Are your robots and systems reliable?

  Absolutely. AGR Robotics builds its welding automation systems with globally trusted brands such as FANUC, Panasonic, and ABB—ensuring exceptional reliability, long service life, and worldwide warranty coverage backed by certified technical support.

• Is my production data secure and traceable?

  Yes. AGR Robotics ensures full data integrity and traceability throughout the welding automation process. All production parameters, weld logs, and quality inspection records are securely stored and can be accessed for QA audits, ISO documentation, and long-term traceability compliance.

• How soon can I expect ROI?

  Most AGR Robotics customers achieve return on investment (ROI) within 18–24 months. Actual results depend on production scale, automation level, and project scope, but many clients report significant labor savings, increased welding efficiency, and higher product consistency within the first year of operation.

• How does the inquiry and order process work?

  Our process is clear and customer-focused: Inquiry → Technical consultation → Tailored proposal → Pilot test (if required) → Order confirmation & production → Delivery → On-site installation & training → After-sales service and long-term support. This structured workflow ensures every AGR Robotics project is delivered efficiently, accurately, and with full transparency.

• Can AGR provide references or case studies?

  Yes. AGR Robotics has delivered over 500 robotic welding systems worldwide, including projects in North America, Europe, and Asia. Our international case studies demonstrate proven expertise in multi-language integration, regional standards compliance, and on-site service support for global manufacturers.

• What kind of support is available during installation and training?

  Yes. Our team provides both remote and on-site support worldwide, including installation supervision, operator training, and production ramp-up guidance. AGR Robotics ensures that every system is fully operational from day one, with engineers available for on-site commissioning, troubleshooting, and continuous improvement support.